Terms of Service

Terms of Service

Overview

Welcome to Big Caddy Golf! This website, located at https://bigcaddygolf.com, is operated by Big Caddy Golf Pty Ltd. By visiting our site and purchasing from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies mentioned here. Please read through these Terms of Service carefully before using our site. If you have any questions, feel free to contact us.

 

1. Use of Our Website

You agree to use our website responsibly and for lawful purposes only. You must be 18 years or older, to make a purchase from Big Caddy Golf. By using this site, you represent that you are not using it for any illegal or unauthorised purposes.

 

2. Products and Services

Product Descriptions

We strive to provide accurate descriptions of our products on the website. However, we cannot guarantee that every description or image is completely error-free. If an error is found, we reserve the right to correct it without notice, and if you have already purchased the product, we will inform you of any significant changes.

 

Pricing and Availability

All prices are listed in Australian dollars (AUD) and may change at any time. We make every effort to display accurate stock information. If a product you order is out of stock, we will notify you and provide options for a refund or exchange.

 

Product Use

All golf equipment and accessories provided by Big Caddy Golf are intended solely for their respective purposes. We are not responsible for any misuse or damage caused by improper use of our products.

 

3. Orders and Payments

By placing an order, you agree to provide accurate and up-to-date information. We reserve the right to cancel any order if we suspect it is fraudulent or contains errors.

 

Payment Methods

We accept all major credit cards, PayPal, and other payment methods offered by Shopify. Your payment information is always securely processed.

 

Billing Accuracy

Big Caddy Golf reserves the right to refuse any order placed with us. In the event that we make a change or cancel an order, we will notify you by email or phone using the contact information provided at the time the order was made.

 

4. Shipping and Delivery

Delivery Times

We aim to get your order to you as quickly as possible. Estimated delivery times are as follows:

  • Australia: Standard shipping typically takes 3-7 business days.
  • New Zealand: Delivery usually takes 7-14 business days.
  • United States & Canada: Expect delivery between 10-20 business days.

 Note: Delivery times may vary due to factors beyond our control, such as customs delays or unforeseen shipping disruptions. We’ll keep you informed should any delays arise.

 

Shipping

  • Processing Times: Orders are processed within 2-5 business days. Once dispatched, you will receive an email with tracking information to monitor your order’s journey.

 

5. Exchanges and Refunds

We want you to be happy with your purchase! For eligible items, we offer refunds or exchanges within the first 14 days after you receive your order. Please note: 

  • If 14 days have passed since you received your order, we unfortunately cannot offer a refund or exchange.
  • Refunds and exchanges are only available for unused items in their original packaging.

 

Eligibility for Refunds and Exchanges

To qualify for a refund or exchange: 

  • The item must be unused and in the same condition as when you received it.
  • It must be returned in its original packaging.
  • A receipt or proof of purchase is required.

 For further assistance, please email us at support@bigcaddygolf.com.

 

6. Intellectual Property

All content on the Big Caddy Golf website, including images, text, graphics, and logos, is the intellectual property of Big Caddy Golf and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.

 

7. Limitation of Liability

To the extent permitted by law, Big Caddy Golf will not be held liable for any damages, losses, or injuries resulting from your use of our products or website. This includes, but is not limited to, any errors, omissions, or delays in service, or any damages incurred from use of the products themselves.

 

8. Indemnification

You agree to indemnify and hold Big Caddy Golf, its affiliates, directors, and employees harmless from any claim or demand, including legal fees, arising from your use of our website or breach of these Terms of Service.

 

9. Changes to These Terms

Big Caddy Golf reserves the right to update or modify these Terms of Service at any time. We recommend checking this page periodically for any changes. Your continued use of our website signifies your acceptance of any updated terms.

 

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Big Caddy Golf Pty Ltd
Email: support@bigcaddygolf.com