Purchase & Shipping Policy

Purchase & Shipping Policy

Thank you for shopping with Big Caddy Golf. This policy outlines the terms and conditions for all purchases made through our US website. By placing an order, you agree to the following:

Business Details
Big Caddy Golf Pty Ltd
Address: 8 Flint Court, Varsity Lakes, QLD, 4227
Email: support@bigcaddygolf.com

1. Purchase Terms

Pricing
All prices are displayed in US Dollars (USD) and are subject to change without notice. The price confirmed at checkout will always be honoured.

Payment Methods
We accept major credit and debit cards and other secure payment options listed at checkout.

Order Confirmation
After placing your order, you’ll receive a confirmation email with your order details. If you don’t receive this within a few minutes, please check your junk or spam folder.

Order Cancellation
If you need to cancel your order, please contact us within 12 hours of placing it. Once your order has been dispatched, cancellation is no longer possible.

Order Issues
If your order arrives damaged or is missing items, please email us at support@bigcaddygolf.com within 14 days of delivery and we’ll sort it out.

2. Shipping Policy

United States
Shipping Rate: $8.50 USD
Processing Time: 1 to 2 business days
Estimated Delivery: 3 to 7 business days after dispatch
Tracking details will be emailed to you once your order has been shipped.

Canada
Shipping Rate: $14.50 USD
Processing Time: 1 to 2 business days
Estimated Delivery: 7 to 14 business days after dispatch
You’ll receive tracking details once your order is on the way.

Please note: Delivery timeframes are estimates and may be affected by postal service delays, customs processing, or other factors outside our control.

3. Customs, Duties and Taxes

For Canadian customers, your order may be subject to import taxes, GST/HST, or customs duties depending on your location and the total value of your order. These charges are not included in the order total and are the responsibility of the customer upon delivery.

We recommend checking with your local customs office if you’re unsure about potential charges.

4. Returns & Refunds

For full details, please refer to our Returns Policy.

Contact Us
If you have any questions about your order or shipping terms, please reach out to:
support@bigcaddygolf.com