Purchase & Shipping Policy

Purchase & Shipping Policy

This policy outlines the terms and conditions regarding purchases and shipping. By purchasing from our website, you agree to the following terms:

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Business Information

Big Caddy Golf Pty Ltd

ABN: 66679960788

Address: 8 Flint Court, Varsity Lakes, QLD, 4227

Email: support@bigcaddygolf.com

1. Purchase Terms

Pricing: All prices on our website are in Australian Dollars (AUD) and inclusive of GST (where applicable). We reserve the right to change pricing at any time without prior notice, but the price at checkout will always be honoured.

Payment Methods: We accept major credit and debit cards, PayPal, and other payment gateways listed at checkout.

Order Confirmation: Once an order is placed, you will receive an email confirmation with your order details. Please check your junk or spam folder if you do not receive it.

Order Cancellation: If you need to cancel your order, please contact us within 12 hours of placing your order. Once the order has been dispatched, cancellation is no longer possible.

Order Issues: If you encounter any issues with your order, such as missing or damaged items, please email us at support@bigcaddygolf.com within 14 days of receiving your order, and we will be happy to assist.

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2. Shipping Policy

Australian Shipping

- Standard Shipping: $4.95 flat rate for all Australian orders.

- Processing Times: Orders are processed within 2-5 business days. Once dispatched, you will receive an email with tracking information.

International Shipping

We currently offer shipping to New Zealand, the United States, and Canada. Prices are based on package weight:

New Zealand:

- Up to 500g: $14.95

- Up to 1kg: $19.95

United States & Canada:

- Up to 500g: $22.95

- Up to 1kg: $32.95

Customs & Import Taxes: Customers are responsible for any customs duties, taxes, or additional fees imposed by their respective country. Please check with your local customs office for more information.

Delivery Times

- Australia: Standard shipping typically takes 3-7 business days.

- New Zealand: Delivery usually takes 7-14 business days.

- United States & Canada: Expect delivery between 10-20 business days.

Note: Delivery times may vary due to factors beyond our control, such as customs delays or unforeseen shipping disruptions.

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3. Returns & Refunds

For more information about returns and refunds, please see our [Returns Policy].

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If you have any questions about your order or our shipping terms, feel free to contact us at:

Email: support@bigcaddygolf.com

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